Refund policy

Last updated: October 11, 2026

Every Indigophyre item is printed or embroidered just for you when you order. Because of that, we can't accept returns or exchanges for change of mind or wrong size. Please check the size chart on each product page before ordering.

Damaged, defective or wrong items

If your order arrives damaged, misprinted or defective, or you received the wrong item, we'll make it right with a free replacement or a full refund.

• Contact us within 30 days of delivery at support@indigophyre.com.
• Include your order number and a clear photo of the problem.
• You don't need to send the item back unless we ask.

Lost packages

If tracking shows no movement for 15 business days, or your package is marked delivered but you can't find it, contact us and we'll help file a claim or send a replacement.

Wrong address

Please double-check your shipping address at checkout. Orders returned because of an incorrect or incomplete address can be reshipped at the customer's cost.

Cancellations

Orders go into production quickly. Email us within 12 hours of ordering to cancel. After production starts, we can't cancel the order.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.